Usps changes12/3/2023 Communicated primarily orally which resulted in confusion and inconsistent application of operational changes across the country.We found the implementation of these initiatives was: The Postal Service’s implementation of operational changes and initiatives in June and July 2020 resulted in a significant drop in the quality and timeliness of mail delivery. Our recent reports have also noted that the Postal Service has numerous opportunities for greater efficiencies and cost savings. In FY 2019, it met annual performance targets for only seven of 22 mail products (32 percent). These initiatives were generated from and executed by operations executives, and were discussed at an introductory meeting with the new Postmaster General on July 7, 2020.Īs we have noted in a series of reports, the Postal Service has struggled in recent years to meet mail service performance standards, which it measures based on mail speed and reliability. They included eliminating pre-tour overtime in city delivery operations, elimination of certain mail processing operations on Saturday, and alignment of clerk workhours to workload. ![]() Termed “Do It Now FY Strategies,” these initiatives outlined changes from current operations in each function including mail processing, vehicle and maintenance, and post office operations (delivery and retail). ![]() These operational change initiatives were developed to achieve an estimated 64 million workhour savings. In addition to these three changes, Postal Service operations executives deployed 57 initiatives to achieve fiscal year (FY) 2021 financial targets and reduce workhours, one of which matched the Postmaster General’s strategies (Late/Extra Trips).
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